Refund policy

1. Custom & Personalized Items (Important)

Most Crestring pieces are custom-made and personalized, including:

  • Custom crest rings

  • Engraved jewelry

  • Personalized signets

  • Made-to-order designs

Due to their personalized nature:

Custom and personalized items are final sale and non-refundable, unless there is a confirmed manufacturing defect.

We encourage customers to carefully review sizing, spelling, crest details, and customization selections before confirming their order.

2. Non-Custom (Ready-to-Ship) Items

If you purchased a non-custom, non-personalized item, you may request a return within:

14 days of delivery

To be eligible:

  • Item must be unused and in original condition

  • Must be returned in original packaging

  • Must include proof of purchase

3. Exchanges

We offer exchanges in the following cases:

  • Incorrect size (if resizing is possible for the design)

  • Different size request for non-custom items (subject to availability)

  • Approved defect claims

Exchange requests must be made within 14 days of delivery.

Custom engraved or personalized items cannot be exchanged unless there is a production error.

4. Manufacturing Defects

If your item has a confirmed manufacturing defect, please contact us immediately at:

📧 info@crestring.com

Subject: Defect Claim – Order #XXXX

Include:

  • Order number

  • Clear photos or short video of the issue

  • Brief description of the problem

If approved, we will repair or replace the item according to our Lifetime Warranty Policy.

5. Return Shipping Responsibility

Customers are responsible for:

  • All return shipping costs

  • Ensuring the item is shipped with tracking and insurance

Crestring is not responsible for items lost or damaged during return transit.

Shipping fees are non-refundable.

6. Processing Time

Once your return is received and inspected:

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

7. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized jewelry

  • Engraved items

  • Resized rings (after resizing service completed)

  • Gift cards

  • Final sale items

8. Order Cancellations

Because many Crestring pieces are made-to-order:

  • Orders may be canceled within 12 hours of purchase

  • After production begins, orders cannot be canceled

If you need to request a cancellation, contact us immediately at:

📧 info@crestring.com

9. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details.

If an order is returned due to incorrect address:

  • Reshipping fees will apply

  • Original shipping fees are non-refundable

10. International Orders

For international returns:

  • Customer is responsible for shipping, customs duties, and any import/export fees

  • Original customs duties and taxes are non-refundable

11. Questions?

We are here to help.

📧 info@crestring.com

Our goal is to ensure every Crestring piece becomes a meaningful part of your legacy.