1. Custom & Personalized Items (Important)
Most Crestring pieces are custom-made and personalized, including:
✅ Custom crest rings
✅ Engraved jewelry
✅ Personalized signets
✅ Made-to-order designs
Due to their personalized nature:
Custom and personalized items are final sale and non-refundable, unless there is a confirmed manufacturing defect.
We encourage customers to carefully review sizing, spelling, crest details, and customization selections before confirming their order.
2. Non-Custom (Ready-to-Ship) Items
If you purchased a non-custom, non-personalized item, you may request a return within:
14 days of delivery
To be eligible:
✅ Item must be unused and in original condition
✅ Must be returned in original packaging
✅ Must include proof of purchase
3. Exchanges
We offer exchanges in the following cases:
✅ Incorrect size (if resizing is possible for the design)
✅ Different size request for non-custom items (subject to availability)
✅ Approved defect claims
Exchange requests must be made within 14 days of delivery.
Custom engraved or personalized items cannot be exchanged unless there is a production error.
4. Manufacturing Defects
If your item has a confirmed manufacturing defect, please contact us immediately at:
📧 info@crestring.com
Subject: Defect Claim – Order #XXXX
Include:
✅ Order number
✅ Clear photos or short video of the issue
✅ Brief description of the problem
If approved, we will repair or replace the item according to our Lifetime Warranty Policy.
5. Return Shipping Responsibility
Customers are responsible for:
✅ All return shipping costs
✅ Ensuring the item is shipped with tracking and insurance
Crestring is not responsible for items lost or damaged during return transit.
Shipping fees are non-refundable.
6. Processing Time
Once your return is received and inspected:
✅ Approved refunds are processed within 5–10 business days
✅ Refunds are issued to the original payment method
✅ Processing times may vary depending on your bank or payment provider
7. Non-Returnable Items
The following items cannot be returned:
✅ Custom or personalized jewelry
✅ Engraved items
✅ Resized rings (after resizing service completed)
✅ Gift cards
✅ Final sale items
8. Order Cancellations
Because many Crestring pieces are made-to-order:
✅ Orders may be canceled within 12 hours of purchase
✅ After production begins, orders cannot be canceled
If you need to request a cancellation, contact us immediately at:
📧 info@crestring.com
9. Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping details.
If an order is returned due to incorrect address:
✅ Reshipping fees will apply
✅ Original shipping fees are non-refundable
10. International Orders
For international returns:
✅ Customer is responsible for shipping, customs duties, and any import/export fees
✅ Original customs duties and taxes are non-refundable
11. Questions?
We are here to help.
📧 info@crestring.com
Our goal is to ensure every Crestring piece becomes a meaningful part of your legacy.